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Welcome to RigGuide

RigGuide is a system used to create, review, approve, and manage Standard Operating Procedures (SOPs). SOPs are documents that describe how to carry out routine or specific tasks, ensuring that work is performed in a consistent and controlled way.

The system supports both generic procedures, which can be shared across multiple rigs, and rig-specific procedures, which include details unique to a particular unit. This makes it easier to maintain documents, reduce duplication, and keep procedures up to date.

RigGuide can also link approved procedures to operator digital instructions in RigBridge. Once linked, the procedures can be executed digitally in RigFlow. This allows crews to access the correct procedures within their workflow and ensures that formal, controlled processes are followed.

Access to RigGuide is restricted to the customer organization, which ensures that all procedures remain secure and confidential.

Contact support

It's easy for you to contact our support team if you need help. Our chatbot or a support representative is just a click away, by using the Support Support icon on our applications. You can also contact us by email at support@horizon56.io.

We can assist you with:

  • Searching the knowledge base

  • Contacting live support

  • Accessing the eLearning

  • Reporting bugs

  • Providing feedback

Chat support is available 24/7.

Important

For emergency-related support requiring immediate assistance, you can reach our 24/7 support team:

Support team phone: +47 940 70 716 or +1 713-979-9848

Document Conventions

In this document, the following formatting is used to highlight helpful information:

Italics

Indicates paths to locations on your hard disk or other storage devices.

Bold

Highlights important names, concepts, and software interface elements.

[Brackets]

References keys on a computer’s keyboard.

The following three icons represent different types of information:

Tip

The magic wand icon indicates a helpful tip, suggestion, or interesting fact.

Note

The note icon highlights important information that is essential for the given context.

Warning

The warning icon alerts you of serious issues and potential risks that require your full attention.

Help for RigFlow, RigPlan or RigGuide

To obtain more information about our products (RigFlow, RigPlan, or RigGuide), please visit the respective product and search for help.

You can find additional help and resources by visiting the respective support websites:

Note

To use the AI bot, ensure you are logged into the correct application to access relevant support responses.

Security & Trust Center

Horizon56 prioritizes the confidentiality, integrity, and availability of its data. To build customer trust, we ensure transparency in our security practices, tools, and responsibilities.

This Security & Trust Center outlines our risk management and continuous improvement efforts. For more details, visit https://security.horizon56.io/.

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